About 5 years ago i.e. in 2019, many iPhone 7 and iPhone 7 Plus users living in the US filed a serious complaint against Apple for 'violation of warranty' and 'violation of consumer protection laws'. Allegedly, these phones have problems in the audio department. Due to which the sound cannot be heard properly. In this case, many complainants claimed that the problem was related to the audio IC chip and was caused by a manufacturing defect.
It seems that this case is going to be settled in 2024. In fact, the tech giant was initially reluctant to admit its mistakes. However, as the age of the case increases, the patience of the organization might break. So this year, Apple and the plaintiffs agreed to a settlement. In this case, Apple has agreed to settle for 35 million dollars or 3.5 crore rupees.
Due to which the iPhone 7 and iPhone 7 Plus complainants who have now filed a case will soon receive some amount of money as 'case settlement amount' from the tech giant. In this case, the complainants have to apply for compensation, the deadline for which is June 3. However, owners of iPhones older than 8 years will only get compensation if they meet certain conditions imposed by Apple.
According to the terms announced by the company, US residents who purchased iPhone 7 or iPhone 7 Plus between 16th September 2016 and 3rd January 2023 and Apple has the device's sound-speaker, sound-microphone, sound-receiver, sudden restart / shutdown / power on Complaints about issues such as, are entitled to compensation.
In this case, those who have registered a complaint with the company about the audio problem and paid for the repair or replacement will be eligible for compensation of up to $349 (roughly Rs. 29,100). Those who reported the problem to Apple but did not pay for a repair or replacement will be awarded a maximum of $125 (about Rs. 10,400) in compensation. It is also known that Apple has decided to compensate eligible iPhone 7 users for a minimum of $50 (Tk. 4,200) to settle cases in some exceptional circumstances.
